Trading conditions
- General information
Italia Mia ApS
Address:
C/O Regus Albertslund Bygning A
Herstedøstervej 27, 1.
2620 Albertslund
CVR number: 44858363
Email: info@italiamia.dk
Telephone: +45 42 57 09 75
- Order confirmation
Once you have placed an order, we will send an order confirmation to your email.
Your order is only binding when you have received our order confirmation.
- Prices and Payment
All prices include VAT and taxes.
We accept the following payment methods: Dankort, Visa/Dankort, Visa, Mastercard, Maestro, Mobilepay, Apple Pay, Google Pay.
When ordering, the payment will be held on your account in accordance with the terms of your card until we withdraw or reject the payment. The payment is only deducted from your account when we have dispatched the goods. If the goods are ordered with the "click and collect" picking up in our office option, the payment will be deducted from your account when you pick up the goods.
- Delivery
We only deliver in Denmark via Postnord. We will inform you when we are ready for international shipments!
We offer delivery with PostNord to a Pakkeshop or a private address.
If your order is in stock, the items will be shipped within 1-3 business days. We ship the goods usually 2-3 times a week.
If you want delivery to a Pakkeshop, it costs 49 DKK or more (depending on the weight of the parcel). If you want delivery to a private address, it costs 59 DKK or more (depending on the weight of the parcel).
We also offer free pickup at our office in Albertslund. Typically, you can pick up your order 1-2 days after placing it. You will receive an email when your order is ready for pickup. You can usually pick up your packages during opening hours, which are from Monday to Friday, 8:30 AM to 4:00 PM, excluding public holidays.
We offer free shipping on all orders to PostNord Pakkeshop for purchases over 599 DKK.
The risk for the goods passes to you when they are delivered. Especially when the shipment contains food, it is recommended to collect it as soon as possible from the parcel shop, preferably on the same day as the delivery notification is received. Please be sure to follow the storage recommendations once you have received the products.
- Right of withdrawal
However, the right of withdrawal does not apply to food which can quickly deteriorate or expire. You do not have the right of cancellation when you buy food, drinks and other goods for the household's ongoing consumption.
Products such as cheese, meat (e.g. salami, guanciale etc.), olive oil and balsamic that we sell are therefore exempt from the right of withdrawal and cannot be returned once they have been delivered.
For other goods that are not food, drinks and other goods for the household's current consumption , you can cancel the purchase within 14 days of receipt, as long as the products are returned in their original packaging and in the same condition as when they were received.
To cancel your purchase, you must contact us in writing within 14 days and return the goods no later than 14 days after you have notified us that you wish to cancel your purchase. The deadline is met if you return the goods before the expiry of the 14 days.
- Quality problems and complaints
- Privacy and Data Protection
When you order from us, we need to process your personal data in order to deliver your goods and inform you about your order. Read more about the processing of personal data in ourPersonal Data Policy
- Choice of law and venue
These trading conditions are subject to Danish law.
Any disputes that may arise in connection with these conditions must be dealt with by the Danish courts.
- Contact
If you have questions or need help, you are welcome to contact our customer service in the following ways:
Phone: 42 57 09 75 - see customer service's opening hours on phone and chat
Email: info@italiamia.dk